State Farm® Insurance Agent Michael Marlovits

"DO NOT go with them for insurance. I got in an accident in sept and car was totalled on my way to work on a wknd. I was told by these angents I shouldn't have called my insurance~!! what! They tried to put it under my policy even though it was clearly the other person's fault. It's been a nightmare dealing with them. Tried cancelling, still got charged called at least 6 times to cancel and they wouldn't do it until I was already charged. DO NOT RECOMMEND!"

"I have been with Michael for years after he took over Bob Chapman's practice. Before that I was with Mr. Chapman's as an agent since I moved to Denver in 1989. Working with Bob's office was great. Michael's so so. However, when my youngest daughter recently received her license I emailed Michael's office, as I had with my other two children, to see what I needed to provide for her to be covered and apply any discounts from driver's school, grades, etc. I promptly received a reply from the office manager/assistant outlining what I would need to submit. The day my daughter received her license I provided a picture of the license and all other requested documents and asked for confirmation of coverage. I did not hear back. I emailed again a few days later, copying Michael, and still did not hear back. A few days later I called and left a message, and immediately received a snarky (in my opinion) email from the assistant indicating as long as I gave my daughter permission to drive the car I didn't need to cover her as it would raise my rates. From my point of view, and this is supposition, opinion and conjecture, not a stated fact or accusation, the office's abrupt turnaround came after they saw my daughter's license. She is adopted and she is Black. My older two children, who I had no problem adding to my policy, are adopted and White. I emailed the assistant asking for immediate confirmation of coverage and questioned the office's customer service. I copied Michael again on this email and again never heard back from him or his office. Several days later I transferred my account to a new agent, where Bob's old assistant works, and the matter was resolved in a day. However, Michael's office still had not added my daughter to the policy. From my perspective they refused to cover her. Draw your own conclusions."

"After paying my policy in full, I experienced issues with the State Farm app while setting up the Drive Safe and Save beacon. I was told that I needed to contact their development team to resolve the issues that their app was having. Once I was able to fully setup the beacon and track my trips, I was unenrolled from the program without any communication. I was then told that I never completed the setup and now owed money for the discount given. Now for over a month and numerous email inquiries I have heard nothing from them about the matter and have received bills for the policy that I paid in full. Very rude with poor communication."

"Alexandria D Gibson was the best customer service agent experience I’ve ever had. She possessed and shared a wealth of knowledge, was patient and compassionate and went above and beyond in explaining every detail including the ability to suspend certain coverages when my vehicle is garaged for months. She deserves a promotion and pay increase immediately! Hard to find and especially retain quality staff like her. 5 Stars! Mikel Farley Aspen, CO"

"Incredible customer service. Samantha has been wonderful!! She was able to find better coverage for a lower cost. I recommend you give them a call and see what they can do for you!!! 🌟🌟🌟🌟🌟 5 STARS more if I could!!! It was also a pleasure talking to Jakob while we waited for Sam to get off the phone!!! I look forward to working with them for a long time."

"Jake and Mr. Marlovits are seriously the best in the insurance game! Nothing but the best. Always working things out with me about my policies changing. Always answering questions even after office hours. Jake may not wear khakis but he is the man! HIGHLY RECOMMENDED! Best insurance in Colorado hands down!"

"Great experience. Jakob helped me set up my auto insurance policy and was incredibly helpful with breaking down and explaining the various coverage components I was unfamiliar with. I was also shocked by how much lower my rate was compared to every other company I had spoken with."

"I was moved over to Michael Marlovits when my former state farm agent Bob Chapman passed away. Michael and his team have been excellent to work with. At the start, Michael reached out to review our coverage to ensure we were at the right levels. His staff, Jacob and Samantha, are super friendly, respond timely, and are great to work with. Jacob helped us extensively when we purchased a new investment home to deal with the lender. If anyone is looking for an insurance company, I would wholeheartedly recommend the Marlovits agency."